RETURNING ONLINE ORDERS AT SOFALIGHT.
Returns are acceptable within 15 days from receipt of product. Customers will be responsible for shipping cost.
Items must be new and in unused condition. To return items for an exchange or refund you must contact Sofalight Team via email:Sofalightinfor@yahoo.com within 7 days of receipt of the delivery.
Returns are only accepted in their original packaging and in the exact same condition as received. Once an item has been removed from its original packaging and assembled it is no longer eligible for return or refund. Custom order products such as items where upholstery fabrics have been selected by the customer as well as clearance items which have been discounted are non refundable and may not be returned. In the event that Sofalight Furniture makes an exeption and accepts a return for a custom made order a minimum restocking fee of 50% of the original sales price will be applied. All returned items are subject to inspection once received at Sofalight Furniture. If an item is received in a different condition than it was delivered Sofalight Furniture reserves the right to apply repair-/ replacement charges. Charges will be deducted from the amount to be refunded.
All measurements and dimensions are provided in the item descriptions. Please be sure to measure the area, as well as doorways, hallways and stairwells to ensure the items ordered will fit in your designated area. Sofalight Furniture will not be responsible for shipping costs or additional expenses on items that are too large for your space. Items damaged in transit will be restored to first quality condition or replaced in accordance with our shipping policy and are not eligible for refund.
Every effort is made to provide high quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting and natural variations. Therefore the item you receive may not be an exact match to what you see on your computer screen. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you require precise dimensions or colors, please contact us by phone or email for further assistance. Please note: Sofalight Furniture is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to our return policy and all applicable fees.
Return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) is also the responsibility of the customer and will be deducted from the refund. In addition there is a 25% restocking fee which will be deducted from your refund on all drop ship orders. If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund.
For products that arrive damaged, or cannot be fixed with replacement parts, Sofalight Furniture will pay for a replacement to be shipped if the damage, shortage or mis-shipment is properly signed for. If damage, shortage or loss is not signed for, the manufacturer may not be able to ship replacements. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above. All canceled orders will be confirmed by Sofalight Furniture in writing. If you have not received a confirmation, your order has not been canceled. Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.
Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was canceled is considered a "buyer's remorse return", and credit will be issued as detailed above. All credits for returned items will be processed once the products are returned to the nearest store location.
Cancellation within 5 days, after the initial deposit - free of charge
Cancellation after 5 days, after the initial deposit - 10% of the total sales price
Cancellation after 20 days, after initial deposit - 25% of the total sales price
Cancellation after 30 days, after initial deposit - 35% of the total sales price
All refunds will be processed in the same way as the original payment was made.
If you have any questions regarding our return/cancellation policy before or after placing an order, please contact as at Sofalightinfor@yahoo.com
ALL SALES ARE FINAL NO REFUNDS ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SOFALIGHT FURNITURE APPROVAL
A minimum fee of 25% of the purchase price will be assessed(re-stocking fee) on SOFALIGHT FURNITURE approved returns, exchanges or cancellation. Buyer assumes all risks associated with transportation of merchandise pick up-Buyer agree to measure doorway and stairways before ordering as SOFALIGHT FURNITURE is not responsible for merchandise purchase that is too large to it. SOFALIGHT FURNITURE CAN DESIGNATE A DAY FOR DELIVERY but not a specific time, SOFALIGHT FURNITURE cannot move, haul, or rearrange old furniture. SOFALIGHT FURNITURE makes no warranty beyond and written description itemized on this order. Such disclaimer does not affect manufacturer warranty, if any, SOFALIGHT FURNITURE will assist the buyer in the exercise of all factory warranties. All claims on merchandise must be made within three days of receipts of goods $20 charged on returns check. There will be 3% fees charge of the total amount purchased by credit cards if canceled order by second day.
1.Unfortunately unexpected delays are sometimes out of our sphere of influence and sometimes unavoidable when third parties, as for example shipping companies, are involved. Usually there are no complications but in the rare event of a delay - please be patient.
2.Once shipped, orders may not be canceled and are subject to the terms and conditions of our return policy.
3.Our curbside delivery is exactly how it sounds. A truck arrives with your order and drops off your purchase outside your house. Due to COVID-19, curbside and white glove service are under two different teams. White Glove Service is a separate group that brings your furniture inside and assembles the product for you. You will get curbside first and the white glove service will arrive to you within 1-2 business days.
4.The delivery time starts when our manufacturer receives confirmed orders of your purchase. Normally shipment would be timely, but since COVID-19 our third-party has been affected. Please understand that we do our best for your purchase to arrive on time, but there can be no guarantees.
5. Once orders are received in our warehouse, we will contact you and schedule the shipment. The shipping company will confirm the exact delivery date via e-mail.